A customer who is dissatisfied may request a refund within 60 days from the date of delivery. The delivery date can be checked through the carrier’s tracking record.
Begin by contacting support and placing “Refund Request” in the email subject line. Include enough identifying information for the team to locate the purchase, such as the customer name, order email, and order number.
Return all bottles from the order, including opened or empty bottles, with the packing slip when available. Enclose a note containing the full name, email address, and order ID. The listed return destination is:
PO Box 90129
Lakeland, FL 33804
United States
Return postage is the customer’s responsibility. A trackable service is prudent because it provides evidence of dispatch and delivery. Keep the postal receipt until the refund appears.
Once the return is received and processed, the customer should receive an email notice. The resulting credit may require an additional five to ten days to appear, depending on the bank or credit-card issuer.
Do not send a package without retaining the order details and tracking record. Contact information available in the supplied materials includes support@nervealive.com and +1 323-372-9581.
Please confirm the latest return instructions on the official refund page.
